Mobile repayments allow clients to pay loan repayments through mobile money using a self-service USSD interface.

Process

On a mobile phone, enter the USSD shortcode provided by Symba Global Support. This shortcode will be different in different countries. A USSD session will start and the user will be presented with a series of menus.

After successfully going through the menus, the user will receive a mobile money payment request using the provider configured for their mobile network. The status of the transaction can be monitored in Symba Payments (see Monitoring).

When repayments get stuck

A mobile money repayment becomes "stuck" when the payment provider's response is ambiguous. This can happen in these situations:

• Payment request timeout - The request timed out before the client responded
• Provider server error - The provider returned an error with unclear payment status
• Recording failed - Payment was confirmed received but failed to record in Microbanking (CRITICAL)
• Unknown error - An unexpected error occurred

If a repayment gets stuck, it must be manually resolved by verifying whether the payment was actually received and choosing the appropriate action.

Related Topics

• Cash repayments
• Resolving stuck collections
• Monitoring repayments
• Collection