In Symba Payments, click the 'Disbursal' menu item in the sidebar.
The 'Disbursements' section will show a list of all disbursements and their status.
Disbursement statuses
Disbursement statuses include:
Pending - Disbursement has been created but not yet processed
Reserved - Loan has been disbursed in Symba Microbanking and marked as active, but the payment provider has not
yet been called
In Progress - Mobile money transfer has been initiated with the payment provider and is awaiting confirmation
Succeeded - Disbursement has been successfully processed and funds have been transferred to the recipient
Failed - Disbursement transaction failed. The loan has been automatically reversed from "active" back to
"approved" status (e.g., mobile money transfer was rejected)
Stuck - Transfer result is unclear and requires manual verification. This can occur due to:
Network timeouts after sending the request to the payment provider
Payment provider server errors
Automatic reversal failure after a failed transfer