You can monitor the status of all withdrawal transactions in the Symba Payments interface.

Viewing withdrawals

• Log in to Symba Payments with a user who is authorized to view withdrawals.
• In Symba Payments, click the 'Withdrawal' menu item in the sidebar.
• The 'Recent withdrawals' section will show a list of recent withdrawals and their status.

Withdrawal statuses

Withdrawal statuses include:

• Reserved - Withdrawal has been recorded in Symba Microbanking and funds are held, but the payment provider has not yet been called
• In Progress - Mobile money transfer has been initiated with the payment provider and is awaiting confirmation
• Succeeded - Withdrawal has been successfully processed and funds have been transferred to the recipient
• Failed - Withdrawal transaction failed and funds have been returned to the savings account (e.g., mobile money transfer was rejected)
• Stuck - Transfer result is unclear and requires manual verification. This can occur due to:
  • Network timeouts after sending the request to the payment provider
  • Payment provider server errors
  • Automatic rollback failure after a failed transfer
  • See Resolving Stuck Withdrawals for more information
• Cancelled - Withdrawal was cancelled before completion